Case Study: HOW A MARKET RESEARCH BUSINESS CHANGED THEIR BUSINESS MODEL TO CARVE OUT MARKET SHARE

The Catalyst I have known Chris for a number of years, we are friends and we all know that sometimes business and friendship don’t mix. Fortunately we did not have that issue here. Chris and I were chatting at a BBQ, I mentioned I was reformatting my roadmap approach to ensure clients get the most […]

Secret to Success: Don’t set your Business Goals. Crazy but it works!

Setting Business Goals has proven to increase success by 33-47%. I’ve personally added 32%-86% more value to businesses just by implement our management framework that sets and tracks the right business goals. (Although there is a key difference which I will tell you about). So why do I say you shouldn’t set goals in your […]

How to Protect your business from a COVID-19 Coronavirus Recession

A COVID-19 Coronavirus recession is looking likely but it may not happening. (updated June 2020) You can protect your business, by adjusting your business strategy to ensure your business success. I’m not here to preach doom & gloom, I just want all people and businesses to plan for the worst so they can come out […]

Case Study: HOW A FINANCIAL SERVICES CALL CENTER WENT FROM ZERO TO HERO AND WON A PRESTIGIOUS NATIONAL AWARD

The Catalyst Customers were unhappy, the wait queue was getting longer and longer. Staff were complaining and staff turnover was at an all time high – who can blame them you would frustrated too if you were constantly listening to unhappy customers all day. Day in, and day out. The business leaders had tried “everything” […]

KPI MASTERCLASS – Develop Kick-Ass metrics to elevate Customer Service and Increase Profit

  In this KPI master class I will the answer the Five W’s – Who, What, Where, When, and Why. This Masterclass will cover the following topics: The definition of KPI – Key, Performance, Indicator What Customer Value Chain KPI or Customer Service Metrics are The importance of KPI in determining Customer Service / Customer […]