Category Archives: Business Advisory

Case Study: HOW A FINANCIAL SERVICES CALL CENTER WENT FROM ZERO TO HERO AND WON A PRESTIGIOUS NATIONAL AWARD

The Catalyst Customers were unhappy, the wait queue was getting longer and longer. Staff were complaining and staff turnover was at an all time high – who can blame them you would frustrated too if you were constantly listening to unhappy customers all day. Day in, and day out. The business leaders had tried “everything” …

Continue reading “Case Study: HOW A FINANCIAL SERVICES CALL CENTER WENT FROM ZERO TO HERO AND WON A PRESTIGIOUS NATIONAL AWARD”

KPI MASTERCLASS – Develop Kick-Ass metrics to elevate Customer Service and Increase Profit

  In this KPI master class I will the answer the Five W’s – Who, What, Where, When, and Why. This Masterclass will cover the following topics: The definition of KPI – Key, Performance, Indicator What Customer Value Chain KPI or Customer Service Metrics are The importance of KPI in determining Customer Service / Customer …

Continue reading “KPI MASTERCLASS – Develop Kick-Ass metrics to elevate Customer Service and Increase Profit”

How to be a Successful Entrepreneur

How to be a Successful Entrepreneur There are 3 People every CEO and Entrepreneur must sleep with to be successful. Firstly I am not referring to how a CEO and/or Entrepreneur gets to be in their position, rather how to be a successful Entrepreneur once they have the position and are steering the business into …

Continue reading “How to be a Successful Entrepreneur”