Case Study: HOW A COMMERCIAL CLEANING BUSINESS DOUBLED PROFIT AND HAPPINESS

Case Study: HOW A COMMERCIAL CLEANING BUSINESS DOUBLED PROFIT AND HAPPINESS The Catalyst Igor came to me frustrated. He had lost focus in his business, the fun was gone, he was tired and felt suffocated. Don’t get me wrong it was profitable but the workload was growing much faster than the profits. He was the …

Why a Coronavirus vaccine WON’T save the World Economy!

Why a Coronavirus vaccine WON’T save the World Economy! COVID-19 is having a massive impact on the world economy. Reports of a deep recession comparable to post World War II. With almost 40 million infections and over 1 million deaths globally let’s not forget the real impact COVID-19 is having on real lives. The great …

Case Study: HOW A MARKET RESEARCH BUSINESS CHANGED THEIR BUSINESS MODEL TO CARVE OUT MARKET SHARE

The Catalyst I have known Chris for a number of years, we are friends and we all know that sometimes business and friendship don’t mix. Fortunately we did not have that issue here. Chris and I were chatting at a BBQ, I mentioned I was reformatting my roadmap approach to ensure clients get the most …

Case Study: HOW A FINANCIAL SERVICES CALL CENTER WENT FROM ZERO TO HERO AND WON A PRESTIGIOUS NATIONAL AWARD

The Catalyst Customers were unhappy, the wait queue was getting longer and longer. Staff were complaining and staff turnover was at an all time high – who can blame them you would frustrated too if you were constantly listening to unhappy customers all day. Day in, and day out. The business leaders had tried “everything” …