Ultimate Customer Value is critical to success.
Businesses often try to understand their customer outcomes by gut feel…
or worse by negative experiences e.g. complaints.
No complaints – customers must be happy….. Really do you go to complain to your local supermarket before you go to the big mall supermarket?
By the time someone makes a complaint you have pretty much already lost them.
Ultimate Customer Value helps you determine how you are delivery against your customer promises in real time! It’s no so much a system and methodology for defining and measuring your business against your customers’ experience.
UCV are the only measurements you need in your business!
Want to know how to set your Ultimate Customer Value KPI? Check out our Masterclass