How to Measure Business Success

How to Measure Business Success in YOUR business. Humans love scores, we love to know how we compare to others. Just look at exams, sports, employee evaluations, even surveys. How many surveys do you see that say test your XXXX score (love appeal, beauty, knowledge, etc) I know a few have caught me hook, line …

Coronavirus COVID-19 BUSINESS READINESS CHECKLIST

The coronavirus has taken the world by storm. It’s not the deadliest virus ever seen but it is extremely infectious. This has resulted in strict quarantine procedures for possible candidates, which has in turn put a large portion of the population out of action in affected areas, There are travel bans in place and we have …

Business Health Check – Recession Proof your Business

Your Business Health Check assesses the resilience and robustness of your operations. Ensuring your biggest income generating asset is healthy is more important than ever. The COVID-19 pandemic recession has caused severe damage to economies. Many businesses are propped up by government stimulus. Banks have provided deferred payment options. Landlords have provided rental relief. All …

Case Study: HOW A COMMERCIAL CLEANING BUSINESS DOUBLED PROFIT AND REDUCED STRESS IN 9 MONTHS

Case Study: HOW A COMMERCIAL CLEANING BUSINESS DOUBLED PROFIT AND REDUCED STRESS IN 9 MONTHS The Catalyst Igor came to me frustrated. He had lost focus in his business, the fun was gone, he was tired and felt suffocated. Don’t get me wrong it was profitable but the workload was growing much faster than the …

Roadmap to Recovery – Recession Proof and be a Corona Virus Winner

(Scroll down to get your Free COVID-19 Priority Planner) On the Corona Virus | COVID-19 Roadmap to Recovery there will be clear winners (and unfortunately some casualties).  I’m guessing, like me, you’d prefer to be a winner. I’ll show you how… Although I work primarily with Service businesses and therefore my tools and techniques focus …

Case Study: HOW A MARKET RESEARCH BUSINESS CHANGED THEIR BUSINESS MODEL TO CARVE OUT MARKET SHARE

The Catalyst I have known Chris for a number of years, we are friends and we all know that sometimes business and friendship don’t mix. Fortunately we did not have that issue here. Chris and I were chatting at a BBQ, I mentioned I was reformatting my roadmap approach to ensure clients get the most …

Secret to Success: Don’t set your Business Goals. Crazy but it works!

The Secret to Success: Don’t set your Business Goals. Crazy but it works! Setting Business Goals has proven to increase success by 33-47%. I’ve personally added up to 86% more value to businesses by implementing our business operating framework which uses a different approach to set business goals. So why do I say YOU shouldn’t …

How to Protect your business from a COVID-19 Coronavirus Recession

A COVID-19 Coronavirus recession is looking likely but it may not happening. (updated June 2020) You can protect your business, by adjusting your business strategy to ensure your business success. I’m not here to preach doom & gloom, I just want all people and businesses to plan for the worst so they can come out …

Case Study: HOW A FINANCIAL SERVICES CALL CENTER WENT FROM ZERO TO HERO AND WON A PRESTIGIOUS NATIONAL AWARD

The Catalyst Customers were unhappy, the wait queue was getting longer and longer. Staff were complaining and staff turnover was at an all time high – who can blame them you would frustrated too if you were constantly listening to unhappy customers all day. Day in, and day out. The business leaders had tried “everything” …

KPI MASTERCLASS – Develop Kick-Ass metrics to elevate Customer Service and Increase Profit

  In this KPI master class I will the answer the Five W’s – Who, What, Where, When, and Why. This Masterclass will cover the following topics: The definition of KPI – Key, Performance, Indicator What Customer Value Chain KPI or Customer Service Metrics are The importance of KPI in determining Customer Service / Customer …